FAQ

Our formulas are engineered for every texture — pin-straight, wavy, curly, coily, and everything in between. The range includes hydrating cleansers, rich conditioners, nourishing oils, and targeted edge drops so you can build a routine that fits your hair.

We combine a patent-pending fermentation complex with fortifying proteins and richer conditioners. Fermentation boosts nutrient bioavailability while protein reinforces the hair cortex — delivering visible strength, length retention, moisture, and shine rather than surface-only sheen.

Apply a few drops directly to the scalp and edges, then massage gently. Use consistently as part of your routine to support length retention and a fuller-looking appearance. Pair with our nourishing hair oil for mid-lengths and ends.

Yes. We offer complimentary worldwide shipping on every order with no minimum purchase required. Customs duties and import taxes are covered by us on qualifying orders.

Orders process within 1–3 business days, then typically arrive in 6–12 business days for the United States and most of North America. International timing varies by region; full estimates are listed in our Shipping Policy.

We offer a 60-day satisfaction guarantee. If you are not completely satisfied, return the item in its original packaging within 60 days for a full refund. We provide a free return shipping label for eligible returns.

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method. Bank or card processing may add a short additional delay.

Subscribe to save on your favorites and receive them on your schedule. You can pause, skip, or cancel anytime through your account or by contacting us before your next billing cycle. New subscribers get $10 off the first purchase.

All transactions are encrypted with industry-standard SSL. We do not store full card details on our servers, and payments are handled by trusted, PCI-compliant processors.

If your order has not shipped, contact us as soon as possible and we will try to modify or cancel it. Once shipped, changes follow our standard return process.